When clients partner with us, we want to add as much value to the relationship as we can. That’s why we pride ourselves on the wide range of benefits we are able to offer – all of which are designed to make the process of debt recovery smooth, efficient and transparent from start to finish.
One tool every client gains access to and always receives positive feedback, is Debt Manager. In this article, we’re going to introduce you to our online portal, which gives clients the ability to access and review cases in real-time throughout their partnership with us. If Debt Manager is new to you, then let’s walk you through the benefits one by one.
Unlock a world of benefits
Enjoy open communication
Through the portal, clients can track and audit cases in real-time. Every piece of communication with the debtor and our team is logged – from emails and letters to telephone calls. Clients can also upload correspondence and new cases, while having the functionality to speak to our client services team directly. No matter how big or small the question or concern, we are contactable to provide the answers.
Review payments
Every business needs sight of money coming in and out, so Debt Manager has been designed to offer complete transparency when it comes to tracking costs and payments collected throughout the recovery process. From costs incurred for legal services, to payments made by the debtor, everything is logged so that at any given time, clients can gain a clear picture of the progress of their case.
Access management reports
Throughout the lifetime of any case, a number of management reports will be created and shared via the portal to offer clarity to the client as to the status of the claim. Everything remains on the portal and can be accessed at any time. The types of reports loaded into Debt Manager include monthly performance reports, liquidation reports, customer reports, stage reports and file closure reports. Clients receive a notification when a new report becomes available and our team is on hand to explain what each specific report relates to.
Receive tailored training
We wouldn’t expect clients to get to grips with a brand new portal without a crash course in how to get the best out of it first. That’s why our client services team promises to deliver bespoke training to every client that signs up to Debt Manager. From answering commonly asked questions, to showing them how to navigate their way around, by the time we’ve completed our session, clients understand all of the important information and if they forget something, there’s no need to worry – we’re always here to help.
How do I find out more about LRC’s range of services?
If your business has outstanding debts that need to be recovered and you’re searching for a partner that is compliant and understands the delicate nature of recovering monies owed on behalf of a brand, then we’re here to help.
We pride ourselves on our holistic in-house legal and debt recovery expertise including insolvency actions such as statutory demands, bankruptcy petitions and winding up petitions, as well as possession orders and return of goods claims.
Our advice is always tailored irrespective of the sector or business we work with – from commercial and healthcare, to legal and utilities organisations.
Instruct us today by speaking to our client services team.
