Further to our recent emails updating you with business changes due to the Coronavirus (COVID-19) we want to keep you updated and reassure you that we are reviewing and adapting our business on a daily basis to keep up with the extreme and fast changing environment, ensuring we deliver an uncompromised service to you.
Our trade body, the Credit Services Association (CSA) have just sent new guidelines advising that all members should now suspend any new litigation and enforcement action for the time being.
We will therefore be holding all cases where Court action is the next stage pending a review in four weeks time.
We can proceed with existing litigation work and are entitled to enter Judgment if the time within which to do so was coming up to its end period. A number of hearings have been adjourned until mid June but many cases are still going ahead by telephone. It just depends which court it is.
Please note that the guidance also extends to not threatening litigation or enforcement action too.
If you have instructed us to proceed with issuing Claim Forms, entering Judgment or proceeding with enforcement action since yesterday then we have put these matters on hold until such time as we are able to proceed appropriately.
What should I do if I have court deadlines coming up?
As matters currently stand, you’ll need to make an application in the normal way.
The courts have issued the following list of priority work. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/877242/Civil_court_listing_priorities_1_April_2020.pdf?utm_medium=email&utm_source=
Vulnerable Customers
The guidance from the CSA also says that firms may wish to consider including other useful information, where they consider it appropriate and permissible.
We will be assisting all vulnerable persons and working with your customers during this time and signposting them to get any assistance that they need. We will be taking payments and setting up arrangements where possible, however we will be sensitive to each Individuals circumstance. Our staff are well trained in vulnerability and will do everything they can to ensure callers are dealt with in the best way for their situation.
CSA Public Statement released 1st April 2020
You can read the CSA’s public statement calling for greater levels of forbearance here……
Contact
When emailing the office, please use the team email addresses rather than (or as well as) individual ones, just to ensure that your email gets dealt with swiftly if the member of staff you are emailing is not available.
Legal: legalteam@legalrecoveries.com
Pre Legal: recoveriesteam@legalrecoveries.com
Client Services: clientservices@legalrecoveries.com
Finance: finance@legalrecoveries.com
IT: it@legalrecoveries.com
We will endeavour to keep you updated with any significant changes. Please do not hesitate to contact client services with any concerns.
